About Us
We are a startup funded by Blackbird, Icehouse Ventures and K1W1. We build tools that keep communities safe with security technology. To do this, we are solving extremely challenging engineering problems in the IoT space (Think IP Cameras, door access controls and various IoT sensors). Our platform ingests millions of potential threats a week, which we apply machine learning models such as Object Detection, Large Language Models, and Pose Detection to surface only what truly matters to our users.
About the role
This role sits at the intersection of customer success and engineering. You’ll work closely with customers to understand their business, onboard new accounts, and act as the primary technical bridge between customers and our product team. You’ll surface trends, resolve issues, influence product direction, and support integrations and partner relationships.
What you will do
- Lead customer onboarding and deployments (onsite travel possible, multi-week projects).
- Troubleshoot technical issues across networking, hardware, and integrations.
- Support and improve integrations with VMS/NVRs, IP cameras, access control, and IoT systems.
- Work closely with engineering to escalate issues and influence product direction.
- Serve as a trusted technical advisor to customers and prospects.
- Co-ordinate with external partners
What you need to succeed
- Strong communication skills and the ability to work with both technical and non-technical stakeholders
- Experience supporting customers through onboarding, troubleshooting, and workflow optimisation
- Ability to diagnose issues using logs, replication steps, APIs, and data flows
- Comfort working with integrations and identifying opportunities for improvement
- Proactive, high-ownership mindset with the ability to independently drive issues to resolution
Benefits & Perks
- Competitive salary
- Employee stock purchase plan